top of page

Telehealth

Sometimes, visiting your doctor in person isn’t practical or convenient. That’s why your doctor offers telehealth services. Whether you need a consultation, follow-up appointments, prescription management, or mental health support, you can access these services from the comfort of your home.

Telehealth outline
telehealth outline
How to Access Telehealth

  1. Scheduling Made Easy: Book your appointment either online or by phone and work within your schedule to find a time that suits you best.

  2. Simple Technology Requirements: All you need is a device with internet connectivity, such as a smartphone, tablet, or computer.

  3. Virtual Waiting Room: Once scheduled, your doctor will provide you with a secure link to a virtual consultation room.

  4. Virtual Face-to-Face: Enjoy a real-time conversation with your doctor via video. It’s as personal as an in-clinic visit, but with the added comfort of being wherever you choose to be.

signal
signal
Why Telehealth Can be Just Right for You

  • Convenience: See your doctor without leaving your favourite spot at home. Telehealth adapts to your lifestyle, offering healthcare that is both flexible and responsive.

  • Save Time: Forget about traffic and waiting rooms. With Telehealth, your appointment starts the moment you log in.

  • Access for All: If getting to your doctor is tricky at times, Telehealth can bridge the difference.

  • Continuous Care: Life gets hectic, but with telehealth, keeping up with your health and doctor is easier than ever.

telehealth outline
Preparing for your Telehealth Appointment

To get the most out of your Telehealth appointment, we suggest setting up in a quiet, private area of your home or wherever you are. This ensures you can speak freely and concentrate on the conversation with your doctor. It’s a good idea to think about what you want to discuss beforehand; to jot down any symptoms, questions, or health updates you have. This helps both you and your doctor make the most efficient use of the consultation time.

signal
  • Can I request a specific doctor for my child’s visits?
    Yes, absolutely. We strive to maintain continuity of care and understand the importance of building a trusting relationship with a specific doctor. There may be times when your preferred doctor is not available and in such cases, an appointment with another doctor may be required.
  • How can I prepare my child for their visits to the doctor?
    Preparing your child for their doctor's visit can help if they are feeling nervous. Talk to your child about what to expect and assure them that the doctor is there to help keep them healthy. Bringing a favourite toy or book can also provide them comfort. If your children are older, explaining the importance of health checks might help them understand the process better.
  • What should I bring to my child’s health check-up?
    For each visit, please bring your child’s health book or any records of previous visits and vaccinatons. It’s also helpful to bring a list of questions or concerns you might have, as well as a summary of your child's recent health history, such as symptoms, medications, dietary habits, or behavioral changes.
  • How often should I bring my child in for routine checks and vaccinations?
    Routine checks and vaccinations are important for monitoring your child's health and development. Generally, appointments are scheduled according to the National Immunisation Program guidelines. However, your doctor may recommend additional visits if needed. You can discuss any aspects of your child's specific health needs with your doctor.
  • What should I do if my child becomes ill outside of normal clinic hours?
    If your child becomes unwell outside of the regular opening hours and you feel it is an emergency, please dial 000. For less urgent needs, consider contacting the WCH Child and Adolescent Virtual Urgent Care Service or visiting an after-hours clinic.
signal
iStock-1991237174.jpg
iStock-1455242434.jpg
iStock-1302654051.jpg
Eligibility for Telehealth Services

If you do not meet these above criteria and are not eligible for an exemption, you will need to cover the full cost of your telehealth consultation without a Medicare rebate. Alternatively, a face-to-face consultation can establish your eligibility for Medicare-rebated telehealth services for the following 12 months.

  • Infants under 12 months old.

  • Individuals who are homeless.

  • Residents in areas affected by natural disasters.

  • Patients requiring urgent after-hours services.

To access telehealth or telephone services through Medicare, it's required that you have an established clinical relationship with your general practitioner. This means you've had a face-to-face appointment with your doctor, or at a practice where your doctor is located, within the last 12 months.

There are some exceptions to this rule for:

signal
Book Your Telehealth Consultation Today

Is getting to your doctor sometimes tricky? Whether you're juggling a busy schedule, managing family responsibilities, or simply prefer the comfort of your home, telehealth is available for you. Connect with your doctor online for a convenient consultation designed to fit seamlessly into your routine. Booking your appointment is easy and flexible—just pick a time that works best for you.

bottom of page